Refund policy

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# Return & Refund Policy — Manva

**Last updated:** September 25, 2026


We accept returns ONLY if we shipped the wrong product (e.g., you ordered Papaya, we sent Multani Mitti).

No returns for:

  • Shade or colour variation (handmade soap naturally varies)

  • Scent differences between batches

  • Damage after delivery (bar broke, got wet, etc.)

  • "Doesn't look like the photo"

  • Change of mind

If your parcel arrives visibly damaged in transit: reject it at the time of delivery (tell the courier agent "damaged, refusing"). We'll re-ship a fresh one. Once you accept the parcel, it's considered delivered in satisfactory condition

## How to initiate a return

1. **Message us on WhatsApp** at +91 7760355910 with:
   - Your **order number**
   - A **photo** of the issue (wrong item / damage / defect)
   - Your **delivery address** (for pickup)
2. We'll confirm eligibility within **24 hours**
3. If approved, we'll arrange a **free reverse pickup** via our courier
4. Once we receive the item and verify the issue, we'll process your refund

## Refund timeline

| Step | Time |
|---|---|
| We receive + verify the returned item | 1–2 days |
| Refund initiated | Within **48 hours** of verification |
| Money reaches your account | **5–7 working days** (depends on your bank/payment method) |

**Refund method:**
- **Prepaid (UPI/Card):** Refunded to the same source
- **COD:** Refunded via UPI to the number you provided at order time (or adjusted against a replacement, your choice)

## Replacement vs Refund

For **wrong item** or **defective product**, you can choose:
- **Free replacement** (we ship the correct item, you keep the wrong one if it's undamaged, or we pick it up)
- **Full refund** (we pick up the item, you get your money back)

You choose. We'll honour whichever you prefer.

## What happens after shipping

"Once your order has been handed to our courier for delivery, it is considered shipped. No returns, cancellations, or refunds will be processed after this point, except in cases of wrong item or visible damage/defect (see above)."

## Legal note

This policy is in accordance with the **Consumer Protection Act, 2019** and the **E-Commerce (Guidelines for Return, Refund and Replacement of Goods) Order, 2017**. If you believe this policy is unfair or you're not satisfied with our resolution, you can file a complaint with the **Consumer Commission** at [consumerhelpline.gov.in](https://www.consumerhelpline.gov.in).